Welcome to VitalU LLC's online fitness coaching and personal
training service. Before you proceed, please carefully read the following terms
and conditions that govern your use of our services.
1. Agreement to Terms
By signing this form and using our online fitness coaching
and personal training services, you agree to abide by these terms and
conditions and acknowledge that you have read, understood, and accepted them in
their entirety. If you do not agree with any part of these terms, please
refrain from using our services.
2. 24-Hour Cancellation Policy
We understand that life can be unpredictable. However, we
require a minimum of 24 hours notice for any cancellations or rescheduling of
appointments. Failure to provide adequate notice may result in forfeiture of
the session without refund.
3. Results Disclaimer
While we strive to provide guidance and support to help you
achieve your fitness goals, it is important to understand that results may vary
based on individual factors such as genetics, commitment, and adherence to the
program. We do not guarantee specific results, as success ultimately depends on
your efforts and consistency.
4. No Refunds
All purchases of our online fitness coaching and personal
training services are non-refundable. Once payment has been made, it is
considered final and no refunds will be provided, regardless of circumstances.
5. Consultation with Healthcare Provider
Before beginning any exercise program or making significant
changes to your diet, we strongly recommend consulting with your healthcare
provider to ensure that our services are suitable for your individual health
needs and any underlying medical conditions.
6. Limitation of Liability
VitalU LLC, its trainers, employees, and affiliates shall
not be held liable for any damages, physical injuries, or mental harm that may
occur as a result of using our online fitness coaching and personal training
services. By using our services, you agree to waive any claims against us for
such damages or injuries.
7. Client Responsibility
It is the client's responsibility to show up for scheduled
sessions, actively participate in the program, and follow any instructions
provided by our trainers. We cannot guarantee results if you do not take
consistent action and adhere to the program guidelines. Virtual Calls expire after subscription ends or 6 weeks after purchase. Expiration of courses finish after subscription and/or after 6 weeks. If you opt in for a subscription it is up to you to message me before renewal to end or you will be charged and cancelled for the following month.
8. Payment Agreement
By signing this form, you agree to pay for the program in
full according to the terms outlined by VitalU LLC.
9. Modification of Terms
We reserve the right to modify these terms and conditions at
any time without prior notice. Any changes will be effective immediately upon
posting on our website. It is your responsibility to review these terms
periodically for updates.
10. Governing Law
These terms and conditions shall be governed by and
construed in accordance with the laws of the United States of America, without
regard to its conflict of law principles.
11. Testimonials Sharing
We value the success stories and feedback of our users. By
participating in our online fitness coaching program, you acknowledge and agree
that we may request and collect testimonials from you regarding your
experiences with the Service.
You grant us the right to use, reproduce, modify, adapt,
publish, translate, distribute, and display your testimonials, in whole or in
part, through various channels including but not limited to our website, social
media platforms, marketing materials, and advertisements, for the purpose of
promoting the coaching services and programs.
If you choose to provide a testimonial, please be aware that
it may be publicly available and accessible to others. We may also edit or
remove testimonials at our discretion or take clips from calls for promotional purposes also agreed upon by participating in the programs.
Your participation in providing testimonials is voluntary,
and you may choose not to participate or withdraw your consent at any time by
contacting us.
Please note that materials branded by VitalU LLC. are not to
be used in your own marketing for similar services without express written
consent from VitalU LLC.
By signing this form and using our online fitness coaching
and personal training services, you acknowledge that you have read, understood,
and agreed to these terms and conditions. If you have any questions or
concerns, please contact us at [email protected].
Privacy Policy for VitalU LLC
Last updated: September 1st,2025
Introduction
Welcome to VitalU Coaching[. We are committed to protecting the privacy of our clients and ensuring that your personal information is handled in compliance with the laws of the United States. This Privacy Policy outlines the types of information we collect, how we use it, and the safeguards we have in place to protect it.
Information Collection
1. Personal Identification Information: We collect personal information such as your name, email address, telephone number, physical address, and date of birth through enrollment forms, website registration, and other interactions with our program.
2. Health Information: We collect detailed health information including your medical history, fitness level, dietary preferences, and body measurements to tailor your fitness plan.
3. Payment Information: We collect payment information necessary to process transactions, which may include your credit card details and billing address.
4. Usage and Technical Data: We automatically collect information when you use our website, such as your IP address, browser type, and browsing history to help improve our services and understand user behavior.
Use of Information
Your information is used to:
- Deliver personalized training and nutritional guidance.
- Process payments and manage accounts.
- Enhance website functionality and user experience.
- Communicate important program and policy updates.
- Conduct analytics and market research.
Sharing of Information
We do not sell or rent personal identification information. We may share aggregate data with partners and advertisers. Personal data may be shared with third parties in the following circumstances:
- With service providers under contract who help with our business operations.
- When legally required at the request of governmental authorities.
- To protect the rights, property, or safety of us, our users, or others.
Security of Your Information
We use industry-standard security measures to protect your information from unauthorized access, alteration, or destruction.
Your Privacy Rights
You have the right to access, correct, or delete your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise these rights, please contact us using the information below.
Children’s Privacy
We do not knowingly collect or solicit information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.
Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
Contacting Us
If you have questions about this policy or our privacy practices, please contact us at:
VitalU LLC
email: [email protected]
Consent
By using our services, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
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This template includes provisions to reflect U.S. legal requirements and good privacy practices. It's recommended to customize the details such as the company name, contact information, and specific operational practices and to consult with a legal professional to ensure compliance with all applicable laws, including any specific state privacy laws that might apply.
Complaints Handling
Raising a Complaint
If you have any concerns or complaints about how we handle
your personal information, or about any privacy issues within our services, we
encourage you to contact us first. We are committed to resolving your concerns.
- Email: [email protected]
Upon receiving a complaint, we will acknowledge receipt of
your complaint within [specify number] business days. We aim to resolve all
complaints within [specify number] business days, although this may not always
be possible, depending on the nature of the complaint.
External Dispute Resolution
If you are not satisfied with the outcome of your complaint,
you have the right to contact the appropriate national or state regulator or
dispute resolution body. For privacy complaints in the United States, these
agencies include:
1. Federal Trade Commission (FTC)
- Website: [FTC
Complaint Assistant](https://www.ftccomplaintassistant.gov)
- Phone:
1-877-FTC-HELP (1-877-382-4357)
2. State Attorney General
- Your state’s
Attorney General’s office can provide assistance in matters of privacy
complaints and can be a valuable resource. You can find the contact details for
your state’s office by visiting the National Association of Attorneys General
website at [NAAG](http://www.naag.org).
3. Better Business Bureau (BBB)
- Website: [BBB
Complaint
Submission](https://www.bbb.org/consumer-complaints/file-a-complaint/get-started)
Documentation and Record Keeping
All complaints received will be documented, and the steps
taken to resolve them will be recorded. This process is part of our commitment
to enhancing customer service and addressing privacy concerns promptly and
effectively.
Review
This complaints process will be reviewed annually to ensure
it is efficient and compliant with the latest legal requirements and best
practices.